DSORe POLL S946


Additional TV Channels / Times: DEER HUNT Wisconsin 2014

WDSE 8/31.2 Second Chance Channel Nov. 9 @9 p.m.

WDSE 8/31.1 PBS North Nov. 16 @11 a.m.

Fox 47 (Madison) Nov. 16 @6 a.m.

Results for POLL S945

Should the wolf season starting date be moved to a date later than Oct. 15?

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WDNR Customer service — Accessible or not … ???

Take the POLL: VOTE!DSORe POLL S946
Is the DNR accessible enough to meet your informational and service needs?

 

DNR announces expanded customer service hours at Waukesha center

Poll Pic S937

MADISON — The Department of Natural Resources is expanding over the counter service hours at its Waukesha center effective November 10. This is part of the DNR efforts to increase customer service hours statewide by over 6,000 hours. The Waukesha center will now offer counter service from 8:30 a.m. to 4 p.m., five days per week.

“e;Excellent customer service is a top priority for DNR. Expanding the counter hours at service centers where we can makes it more convenient for our customers to obtain our services.” said DNR Secretary Cathy Stepp. “We were able to increase the hours after moving vacancies to the Waukesha service center.”

The Department has a four pillar customer service strategy: partnering with local businesses; using the internet; offering a toll-free call-center; and face-to-face counter service. Hunting and fishing licenses are sold over-the-counter at more than 1,300 retail locations. Customers can purchase their licenses from the convenience of their home. A call center/hotline serves customers seven days a week, 15 hours per day. These enhancements were implemented to complement the face-to-face service offered at service center locations.

“Staying in touch with customers is important to us. Between our customer service specialists who serve customers face-to-face or in the call center, internet sales and our local license vendors, we offer Waukesha area customers many ways to buy a license or get questions answered at convenient times and locations,” said Diane Brookbank, Director of DNR’s Customer & Outreach Services.

Benefits of this change include:

  • Approximately 6,000 more counter hours per year can be dedicated to face-to-face customer activities, 1,000 hours at each newly expanded location.
  • No additional funding or positions required for this plan.
  • Customers will continue to have access to DNR staff and license/registration services Monday through Friday; with services offered through the lunch hour.

DNR’s statewide Call Center maintains high level of responsiveness to our customers.

Customers can talk to DNR customer service representatives by phone at 1-888-WDNRINFo (1-888-936-7463) seven days a week, 7 a.m. to 10 p.m. – making DNR more accessible than any resource agency in the country. Live chats are available the same hours; a link is on the DNR website dnr.wi.gov.

DNR customer service representatives are highly trained to interpret regulations, resolve license and registration problems, and are very knowledgeable about resources and recreational opportunities at the local level.

NEXT WEEK: Results for POLL S946

WRVO Radio

DSORe POLL S945

Results for POLL S944

Is Wisconsin doing enough to prevent Asian Carp from invading our waters?

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WI Wolf Hunting Season – move to later date …???

Take the POLL: VOTE!DSORe POLL S945
Should the wolf season starting date be moved to a date later than Oct. 15?

 

Move wolf hunt start date back?

Poll Pic S937

This poll currently appears on the Wisconsin Outdoor News website:

There has been some talk among sportsmen of moving the start of the wolf season to a date later than Oct. 15 to reduce the number of conflicts with grouse hunters and their dogs, and so that wolf pelts are in more prime condition when the animals are harvested.

Do you think the start of the wolf season should be moved to a later date?

NEXT WEEK: Results for POLL S945


WRVO Radio